Terms and Conditions – Visit Madinah

Last Updated: 01/11/2026

Important Notice

Welcome to Visit Madinah, the digital gateway to exploring the Madinah Region and discovering its destinations, experiences, events, and tourism, cultural, and entertainment services.

Visit Madinah is a digital platform designed to provide information about destinations, experiences, and services offered by independent service providers. The Platform enables users to access external websites or applications operated by these providers to complete bookings, purchases, or payments directly.

Visit Madinah does not process bookings, sell tickets, collect payments, or issue booking confirmations on behalf of service providers. Any transactions conducted outside the Platform are subject to the terms, conditions, and policies established by the respective service providers, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Please read these Terms and Conditions carefully before using the Platform.

Article 1: Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below:

Platform: Visit Madinah, including its website, mobile applications, digital services, and all content made available through them.

Responsible Entity: The Madinah Region Development Authority (MRDA), or any entity duly authorized to manage and operate the Platform in accordance with the applicable arrangements.

User: Any individual who accesses, browses, or uses the Platform or its digital services.

Service Provider: Any independent entity, commercial establishment, organization, event organizer, or other party whose services, experiences, or products are presented or referenced on the Platform.

External Services: Services, products, experiences, or events offered by independent service providers through their own websites, platforms, or authorized channels.

External Links: Hyperlinks that redirect users from Visit Madinah to websites, applications, or services operated by third parties.

Article 2: Scope of Platform Services

Visit Madinah aims to enhance the experience of visitors and residents by providing digital content and tools that facilitate the exploration of the Madinah Region and its destinations, attractions, and services.

Depending on availability, the Platform may offer the following:

1. Information about tourism, cultural, historical, and heritage destinations.
2. Details of events, activities, experiences, and available offers.
3. Information about independent service providers and experience operators.
4. External links directing users to service providers' websites or applications.
5. Digital guides, maps, routes, and visitor information.
6. Digital tools for planning visits and saving preferred destinations and itineraries.

With respect to External Services, the Platform's role is limited to providing information and facilitating access to the relevant service providers.

The presentation of any External Service on the Platform does not constitute a commitment by Visit Madinah to provide, deliver, or fulfill that service.

Article 3: Bookings and Payments

Visit Madinah operates under a digital service model in which users are redirected to independent service providers to complete their transactions directly.

Accordingly, the following provisions apply:

1. The Platform does not receive or confirm booking requests for External Services.
2. The Platform does not sell or issue tickets or collect payments for External Services.
3. All booking, purchasing, and payment processes are conducted through the websites or authorized channels of the respective service providers.
4. Any contractual relationship arising from a booking or purchase is established directly between the User and the relevant Service Provider, subject to the provider's applicable terms and conditions.
5. Displaying a service on the Platform or redirecting a User to a Service Provider does not constitute confirmation of a booking or a guarantee of service availability.
6. Service Providers are responsible for issuing booking confirmations, invoices, tickets, and other transaction-related documentation.

Users are encouraged to verify the identity of the Service Provider and review the applicable terms and conditions, final prices, fees, taxes, cancellation policies, and refund policies before completing any transaction.

Article 4: Responsibilities of Service Providers

Each Service Provider is independently responsible for the services, products, and experiences offered through its own authorized channels.

Depending on the nature of the service and applicable legal requirements, these responsibilities include:

1. Delivering the services or products agreed upon with the User.
2. Ensuring the accuracy of prices, availability, schedules, and terms published by the Service Provider.
3. Managing bookings and payments and issuing invoices, tickets, and booking confirmations.
4. Handling amendments, cancellations, and refund requests in accordance with applicable legal rights and policies.
5. Obtaining and maintaining all licenses, permits, and authorizations required to conduct its activities.
6. Complying with applicable quality, safety, consumer protection, and regulatory requirements.
7. Receiving, reviewing, and resolving customer inquiries and complaints relating to the services provided.

Visit Madinah shall not assume the contractual obligations of an independent Service Provider solely because its information or external link is displayed on the Platform.

This provision shall not exclude or limit any liability that may be imposed upon the Platform under applicable laws and regulations.

Article 5: External Links and Third-Party Websites

Visit Madinah may contain links directing users to websites, applications, or digital platforms operated by independent third parties.

By accessing these external websites or applications, Users acknowledge that:

1. External websites and applications are governed by the terms, conditions, and policies of their respective operators.
2. Visit Madinah does not control third-party booking systems, payment systems, or externally published content.
3. Privacy, data protection, and cybersecurity policies applicable to external websites may differ from those of Visit Madinah.
4. Users are responsible for verifying the authenticity and reliability of external websites before submitting personal or financial information.
5. The inclusion of an external link does not constitute a guarantee of continued website availability, service availability, or endorsement of all content published by the third party.

The Platform endeavors to review published links and address reports of inaccurate, broken, or suspicious links upon becoming aware of them, in accordance with its established procedures.

Article 6: Accuracy of Information, Prices, and Offers

Visit Madinah endeavors to provide accurate, clear, and up-to-date information about destinations, services, activities, and events displayed on the Platform.

However, certain information may change from time to time, including prices, schedules, locations, operating hours, service availability, and promotional offers, without prior notice from the relevant service providers.

Accordingly:

1. Information published on the Platform is provided for informational and guidance purposes unless expressly stated otherwise.
2. Prices and offers displayed on the Platform may differ from the final prices presented by the Service Provider.
3. Users should verify service availability, applicable conditions, and final prices directly with the Service Provider before making a booking or purchase.
4. The publication of an event or experience does not guarantee that it will take place as scheduled or remain available.
5. The Platform reserves the right to update, correct, or remove inaccurate information upon discovery.

These provisions shall not exempt the Platform from any statutory obligations relating to the accuracy of information or advertisements that it publishes or approves.

Article 7: Acceptable Use of the Platform

Users shall access and use Visit Madinah for lawful purposes and in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Users are prohibited from:

1. Using the Platform for unlawful activities or activities contrary to public morals.
2. Attempting unauthorized access to systems, databases, or user accounts.
3. Disrupting, damaging, or adversely affecting the performance or security of the Platform.
4. Publishing or transmitting misleading, offensive, or rights-infringing content through the Platform's available features.
5. Using automated tools to collect Platform content or data without authorization.
6. Impersonating individuals or organizations or providing false information for deceptive purposes.

The Responsible Entity may take appropriate measures to protect the Platform and its Users, including restricting access in cases of misuse, subject to applicable laws and regulations.

Article 8: User Accounts and Personalized Services

The Platform may provide features that require the creation of a user account, including saving favorite destinations, preparing personalized itineraries, or accessing certain digital services.

When using these features, Users are responsible for maintaining the confidentiality of their login credentials, preventing unauthorized access, and notifying the Platform if they suspect unauthorized use of their accounts.

The Platform may modify, suspend, or discontinue certain account features or digital services in accordance with operational or regulatory requirements, while respecting Users' rights under applicable laws.

Article 9: Maps, Routes, and Visitor Guidance

The Platform may provide interactive maps, suggested routes, destination information, and estimated travel or visit durations.

Such information is provided for general planning and guidance purposes and does not constitute a guarantee of route accuracy, accessibility, or suitability under all circumstances.

Users are responsible for complying with applicable safety instructions, traffic regulations, and destination-specific requirements.

Users should independently verify destination accessibility, particularly in circumstances involving road closures, operational changes, or adverse weather conditions.

Information displayed on the Platform does not replace official instructions issued by competent authorities.

Article 10: Privacy and Personal Data Protection

Visit Madinah is committed to protecting Users' personal data and processing it in accordance with the Personal Data Protection Law (PDPL), its Implementing Regulations, and other applicable laws and regulations of the Kingdom of Saudi Arabia.

The collection, use, disclosure, storage, and disposal of personal data are governed by the Platform's approved Privacy Policy.

Certain Platform services may require the processing of personal data to deliver requested digital features or enhance the user experience, subject to applicable lawful bases and regulatory requirements.

When Users access external websites, personal data submitted directly to those websites is subject to the privacy policies of the respective operators.

Merely following an external link does not constitute consent to transfer all of a User's personal data to the relevant Service Provider.

For further information about personal data processing, data subject rights, and how to exercise those rights, Users should refer to the Privacy Policy published on the Platform.

Article 11: Intellectual Property Rights

Intellectual property rights relating to Visit Madinah, including its design, visual identity, original content, software, and related digital assets, belong to their respective lawful owners.

The Platform may contain photographs, content, trademarks, and other intellectual property owned by partners, Service Providers, or third parties. Such rights remain reserved to their respective owners.

Users may access and use Platform content for lawful personal purposes.

However, such access does not grant Users any right to commercially reproduce, modify, distribute, or republish content in a manner that infringes upon the intellectual property rights of its owners.

Article 12: Limitation of Liability

Visit Madinah endeavors to provide a reliable and secure digital experience and to implement appropriate measures to maintain service continuity and content quality.

Nevertheless, to the extent permitted by applicable laws and regulations:

1. The Platform shall not be responsible for contractual obligations arising from bookings or purchases made directly between Users and independent Service Providers.
2. The Platform shall not be liable for the performance, non-performance, delay, cancellation, or failure of External Services by the relevant Service Provider.
3. The Platform does not guarantee the uninterrupted availability or technical reliability of external websites.
4. The Platform shall not be responsible for financial transactions conducted directly between Users and Service Providers outside the Platform's systems.
5. Displaying a Service Provider on the Platform shall not constitute a guarantee of all obligations, products, or services offered by that provider.

Nothing in this Article shall exclude or restrict liability where such exclusion or restriction is prohibited by applicable law, or prejudice any statutory rights available to Users.

Article 13: Complaints and Feedback

Visit Madinah provides communication channels through which Users may submit inquiries, feedback, or complaints relating to the Platform and its digital content.

Complaints shall be addressed according to their nature, as follows:

Platform-related complaints: Including inaccurate information, broken links, technical issues, or inappropriate content. Such complaints may be submitted through the Platform's official communication channels.

Booking, payment, or service delivery complaints: These should be directed to the relevant Service Provider with whom the User completed the transaction, as the party responsible for addressing them in accordance with applicable laws and regulations.

Nothing in this Article shall restrict a User's right to submit a complaint to a competent regulatory or supervisory authority where permitted by law.

The Platform may receive reports concerning Service Providers displayed on it, review related content, and take appropriate measures within the scope of its authority.

Article 14: Amendments to the Terms and Conditions

The Responsible Entity reserves the right to amend these Terms and Conditions whenever necessary to reflect operational, technical, organizational, or regulatory changes.

Updated Terms and Conditions shall be published on the Platform, together with their effective date.

Where required by applicable law, Users shall be notified of material changes or their consent shall be obtained.

Amendments shall not affect rights and obligations established before their effective date, except as permitted by applicable laws and regulations.

Article 15: Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising in connection with the use of the Platform shall fall within the jurisdiction of the competent judicial or other authorized authorities of the Kingdom of Saudi Arabia, in accordance with applicable jurisdictional rules.

Article 16: Contact Information

For inquiries, suggestions, or complaints relating to Visit Madinah or its digital content, Users may contact the Platform through the official channels listed on its Contact Us page.

Entity: Madinah Region Development Authority (MRDA)

Website: https://visitmadinahsa.com

Communication Channels: As specified on the Platform's official website.

User Acknowledgment

By using Visit Madinah, Users acknowledge that they have been informed of these Terms and Conditions and agree to comply with the provisions applicable to their use of the Platform, subject to any notification or consent requirements established by law.

Users further acknowledge that bookings, purchases, and payments relating to independent Service Providers are completed outside Visit Madinah and are governed by the terms, conditions, and policies established by the respective Service Providers.

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